Frequently Asked Questions (FAQ)

The answers to frequently asked questions are listed below. To suggest an addition, please make a Request.


Table of Contents


Getting Help, Reporting Problems, and Making Suggestions

Connect

Exchange

Perform

Profile


Members, Membership, and Accounts

Subscribing to Content, People, or Companies

Searching Content, People, or Companies

Publishing and Editing New Content

Deleting and Archiving Content


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How do I report a bug?

You can report a bug or request help with govWin by doing either of the following:

Please enter as much information as possible to help us troubleshoot the problem:

  • What went wrong? Let us know exactly what went wrong and the steps that led to the problem.
  • What behavior did you expect instead? Let us know what you expected to happen or what you would prefer to happen.
  • What browser type and version are you using? Microsoft Internet Explorer (IE), Firefox, Safari, or Opera? If you are not sure, this information is usually available in a Help or About option at the top of your browser screen.
  • Where is the problem? Copy and paste the URL (Web address) from the top of your browser screen into your bug report. If you encountered the issue in more than one place, send us as many of the URLs as possible.
  • Were you able to reproduce the problem? Did this happen to you only once, or did it happen multiple times? Are you able to get it to happen again?
  • When did the problem occur? What time and date did you experience the problem?

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How do I get help using govWin?

If you need help or assistance using govWin, contact help@govWin.com.


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How do I request a new feature?

You can make suggestions for new features and functionality using the Request a Feature forum in the Using govWin forum.


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What is in Connect?

In Connect, you can post opportunities and search for individual members and companies in the network that have the skills and capabilities to help you capture more work, round out your teams, and serve your customers more profitably.

Specific areas include:


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Search Companies

Search for companies through Company Search, and subscribe to be alerted automatically when other companies join in the future.


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Search People

Search for members through People Search, and subscribe to be alerted automatically when other members join in the future.


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Post Subcontract Opportunities

Post a subcontract opportunity. Enter information about the opportunity, click Submit, and watch your email for inquiries from potential subs.

The more information you include in your subcontract opportunity post, the better.

Include information such as:

  • Details about the requirements for potential subcontractors.
  • Information about the end customer.
  • Relevant dates.
  • Any other information that would help potential subcontractors understand whether or not they are qualified.

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Post Teaming Opportunities

Post a teaming opportunity. Enter the information about the opportunity, click Submit, and watch your email for inquiries from potential subs.

The more information you include in your teaming opportunity post, the better.

Include information such as:

  • Details about the requirements for potential subcontractors.
  • Information about the end customer.
  • Relevant dates.
  • Any other information that would help potential subcontractors understand whether or not they are qualified.

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Search Opportunities

Opportunity Search: Search the following types of opportunities:


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What is in Exchange?

Exchange services focus on helping grow revenue and increase your profits.

  • Asset Exchange accelerates the conversion of your assets into cash. It helps you with assets, such as equipment, software, real estate, intellectual property, and so on, that may otherwise be underutilized. You can post an asset you have available, post a request for an asset, and search for either.
  • Resource Exchange allows you to match available staff with other members who have resource needs, instantly converting overhead to billable hours. You can post available resources, post requests for resources, and search for either.

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Resource Exchange

Resource Exchange enables you to match your available staff with other members who have resource needs, instantly converting overhead to billable hours. You can post resources you have available, post requests for a resource, and search for either.


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Resource Exchange Post

Resource Exchange Post enables you to publish the following:

  • Resource requests: Enter the information about the resource qualifications and timing requirements, click Submit, and watch your email for inquiries from those offering potential resources.
  • Resource offers: Enter the information about the resource capabilities and availability, click Submit, and watch your email for inquiries from those seeking your resource.

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Resource Exchange Search

Resource Exchange Search enables you to search for either or both of the following:


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Asset Exchange

Asset Exchange accelerates the conversion of your assets into cash. It helps you with underutilized assets such as equipment, software, real estate, intellectual property, and so on. You can post available assets that you have to offer, post requests for assets that you want to acquire, and search for either.


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Asset Exchange Post

Asset Exchange Post enables you to publish the following:

  • Asset offers: Enter information about the assets you have to offer, click Submit, and watch your email for inquiries from those seeking assets.
  • Asset requests: Enter information about the asset you need, click Submit, and watch your email for inquiries from those offering assets.

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Asset Exchange Search

Asset Exchange Search enables you to search for:


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What is in Perform?

Perform helps you improve the quality of your work, improve the efficiency of your work force, and accelerate delivery.

Perform is made up of the following areas:

  • The Knowledge Library provides members with accelerators, tools, examples, best practices, and other information to help speed projects on their way. You can post your own contributions to the Knowledge Library and rate the quality of other members' contributions.
  • Active topical Communities in major areas of interest consolidate the relevant ongoing dialog, information, training, questions, and answers across the network. govWin is starting with a few key areas and will roll out new communities in the weeks and months to come.

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Communities

Active topical Communities in major areas of interest consolidate the relevant ongoing dialog, information, training, questions, and answers across the network. New communities are rolled out every month, so come back often.

Communities are all about context. Much of the information available through the Knowledge Library is also available in context in the various communities. Communities bring members who share an interest in a particular function or topical area together to learn, teach, share, and contribute on that specific subject.


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Knowledge Library

The Knowledge Library provides members with accelerators, tools, examples, best practices, and other information to help speed projects on their way. You can search the Knowledge Library, post your own contributions to the Knowledge Library, and rate the quality of other members' contributions.

The types of information include:

  • Knowledge Artifacts: Post knowledge in a community, search in a community, or see a list of all Q & A forums in which to participate.
  • Announcement forums: Make announcements in the Announcement forum located in each community, or see a list of all Announcement forums in which to participate.
  • General Discussion forums: Start or participate in general discussions in the General Discussion forum located in each community, or see a list of all General Discussion forums in which to participate.

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Knowledge Library Post

At Knowledge Library Post, you can publish Knowledge Artifacts -- white papers, accelerators, samples, examples, articles, and other information. You must add the correct tags so your post comes up in search and appears automatically in all the right communities.

You can also contribute a wide range of other types of information to the Knowledge Library including:

  • Q & A forums: Ask questions or provide answers in the Q & A forum located in each community, or see a list of all Q & A forums in which to participate.
  • Announcement forums: Make announcements in the Announcement forum located in each community, or see a list of all Announcement forums in which to participate.
  • General Discussion forums: Start or participate in general discussions in the General Discussion forum located in each community, or see a list of all General Discussion forums in which to participate.

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Knowledge Library Search

Search for best practices, accelerators, examples, questions and answers, blogs, general discussions, and a wide range of other information in Knowledge Library Search. You can subscribe to be alerted automatically about new information posted in the future.

What type of information is available?

  • General Knowledge Artifacts: These are white papers, accelerators, samples, examples, articles, and other information published both by the members of the community and by govWin experts and community leaders.
  • Q & A forums: Ask questions and provide answers. There is a Q & A forum in each community as well as a list of all Q & A forums.
  • Announcement forums: See and make announcements to the membership at large. There is an Announcement forum in each community. A complete list of all Announcement forums is also available.
  • General Discussion forums: Start or participate in general discussions with other members, experts, and community leaders. There is a General Discussion forum in each community as well as a list of all General Discussion forums.
  • Expert & Community Leader Blogs: Blogs ("Web logs") are posted by the experts and community leaders. There are blogs in many of the communities. A complete list of all Blog posts is also available.

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Knowledge Artifact

These are white papers, accelerators, samples, examples, articles, and other information published by the members of the community, govWin experts, and community leaders.

You can post knowledge artifacts in Knowledge Library Post and search for them in Knowledge Library Search.


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Blogs

Expert and Community Leader Blogs ("Web logs") are posted by the experts and community leaders. There are blogs in many of the communities as well as a list of all Blog posts.

You can search for blog content in Knowledge Library Search.


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Forums

govWin includes a wide variety of discussion forums where you can comment on an existing topic, start a new topic, or rate the topics created by others.

Every community includes a complete set of forums focused on the community subject. You can also access a list of all forums in one place or all forums of a particular type in one place.

The types of forums include:

You can search for forum content in Knowledge Library Search.


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General Discussion Forums

In General Discussion forums, you can start or participate in general discussions in specific communities or see all General Discussion forums.

You can search for general discussion forum content in Knowledge Library Search.


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Q & A Forum

In Q & A forums, you can ask questions or provide answers, contextually in any communities, or see all Q & A forums.

You can search for Q & A forum content in Knowledge Library Search.


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Announcement Forum

In Announcement forums, you can make or read announcements to the community at large, contextually in any communities, or see all Announcement forums.

You can search for Announcement Forum content in Knowledge Library Search.


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What is in Profile?

Profile stores the information that is about you and your company in govWin.

The major areas of Profile are:

  • My Profile includes all the information about yourself that you make available to the community at large.
  • My Company’s Profile includes all the information about your company that you make available to the community at large.
  • My Contributions provides a comprehensive look at the content you have published to govWin.
  • Inbox contains all the messages that you receive or send in the govWin network.

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My Profile

Your Member Profile is divided into the following sections:

  • Public View provides a summary of the information that you made public. All govWin members can view it. This is a jumping-off point to update your Member Profile.
  • Edit Highlights is the place where you can update your first and last name, display name, Web site, email address, industry (NAICS), personal headline, detailed description, and picture.
  • Edit Experience & Employers is the place where you can update your areas of experience, security clearances, current and former employers, period of employment, your title, and a description of each position you held.
  • Edit Education is the place where you update your education, including the institution you attended, your degree, your field of study, the time period you attended, and other pertinent information.
  • Edit Address & Contact is the place where you publish your address, telephone number, and fax number.

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My Company's Profile

Your Company Profile is divided into the following sections:

  • Public View provides a summary of the information that you made public. All govWin members can view it. This is a jumping-off point to update your Company Profile.
  • Edit Highlights provides a place where you can update your company name, tax ID, company type, company Web site, industry (NAICS), headline, detailed description, number of employees, annual revenues, year founded, and company logo.
  • Edit Qualifications provides a place where you can update your company’s socio-economic status, facility clearances, staff security clearances, and organizational certifications.
  • Edit Solutions provides a place where you can update your company’s solution competencies, including details about particular competencies, and contact information within your company for each competency.
  • Edit Customers provides a place where you can identify your current and former customers, including details about each engagement and the period of performance.
  • Edit Employees provides a place where you can view the members of govWin who you have been identified as employees of your company. You can delete employees or designate them as administrators who have the right to edit your company’s profile and receive and accept employee connection requests.
  • Edit Address & Contact provides a place where you can designate your company’s primary point of contact in govWin and your company address, telephone number, and fax number.

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Who can edit a company profile?

An administrator for a company in govWin can publish and modify the company profile, invite employees to connect, and accept requests to connect from employees.

A member becomes an administrator for a company by:

  • Being the first to connect as a current employee of a company that is in the govWin network. This person is not yet connected to any current employees.
  • Creating a new company not already in the network.
  • Being designated an administrator by an existing administrator.

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My Contributions

My Contributions provides a comprehensive look at the content you published to govWin. You can also manage these posts by deleting, archiving, or renewing them.

Your posts are organized onto three tabs:


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My Contributions Opportunities & Exchange Posts

The Opportunities & Exchange Posts tab in My Contributions contains items that you uploaded to Resources Exchange, Business Opportunities (both Subcontract and Teaming), or Asset Exchange.


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My Contributions Knowledge Posts

The Knowledge Posts tab in My Contributions contains your contributions to the Knowledge Library, including Knowledge posts, Forum posts, and Q & A.


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My Contributions Archived Posts

The Archived Posts tab in My Contributions contains contributions that have been manually archived or auto-archived. These posts continue to be available to you, but they are no longer available to other users. You can renew them and make them available to others on the Archive tab.


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Inbox

Your Inbox contains all the messages that you receive or send in the govWin network. Your messages are organized onto four tabs:


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Sent Messages

The Sent Items tab in your inbox contains all of the responses you sent to Teaming Opportunity, Subcontract Opportunity, Resource Exchange, and Asset Exchange posts by others.


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Archived Messages

The Archived Messages tab in your inbox contains all of the messages that have been auto-archived or manually archived.


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Manage Subscriptions

The Manage Subscriptions tab in your inbox contains a list of all of your content subscriptions. You can view, delete, and modify subscriptions from here.


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How can I tell whether or not a friend or colleague belongs to govWin?

Go to Connect: People Search to search the network of current members.

If you cannot find who you are looking for, do either of the following:

  • Invite an individual new member.

  • Invite a group of new members. You can import selected contacts from your addresses from AOL, Yahoo, Gmail, Plaxo, Outlook, Outlook Express, and other sources to help speed you along the way.


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How can I tell whether or not a company belongs to govWin?

Go to Connect: Company Search to search the network of current companies in govWin.

Open the profile for any company you find, and look under Employees to see whether or not there are currently individual members of the network employed by that company.

If there are no employees listed, you can go to Connect: People Search to see if individuals you know are in the network but have not connected to the company as employees.

If you do not find who you are looking for, invite a new member to sign up the company.


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How do I invite a friend or colleague to join govWin?

Go to Connect: People Search to ensure your friend or colleague is not already a member.

If you are not sure they are a member yet, complete one of the following:

  • Invite an individual new member.

  • Invite a group of new members. You can import selected contacts from your addresses from AOL, Yahoo, Gmail, Plaxo, Outlook, Outlook Express, and other sources to help speed you along the way.


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How do I change my password?

To change your password, go to Account and enter your new password. You can always get to Account through the link at the top right of every page in govWin.


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How do I create or change my signature?

To create or change a signature that appears on your comments and forum posts, go to Account and enter your new signature. You can always get to Account through the link at the top right of every page in govWin.


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How do I change other personal information?

You can edit personal information in two places on govWin:


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How do I get notified in the future when new content is published that matches my search?

You can subscribe to be notified if anything new in the network matches criteria you defined in a search. This applies to any search you can perform in govWin -- People Search, Company Search, Knowledge, Asset Exchange, Resource Exchange, or Business Opportunities.

You can turn on a subscription for any search by clicking the Subscribe button on the search page rather than clicking the Search button. The subscription is saved, and govWin will notify you any time new information is published that matches the terms of your subscription. You can view a list of all of your current subscriptions and turn off subscriptions on the Manage Subscriptions page.

All the notifications are sent to your Inbox. Once per day, a digest of the notifications is forwarded to your email address. You can turn on (or off) the forwarding of notifications to your email at your Inbox. You can change the email address you provided for notifications and other communication in your Account settings.


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How do I keep track of updates to particular pages in govWin?

You can subscribe to be notified of updates to any page in govWin except for the home page and other main pages that provide navigation around the service.

You can turn on subscriptions for any page by clicking the Subscribe link below the content. If you are already subscribed to a page, you can turn off the subscription by clicking the Unsubscribe link below the content.

All the notifications are sent to your Inbox. Once per day, a digest of the notifications is forwarded to your email address. You can turn forwarding of notifications to your email address off (or on) at your Inbox. You can change the email address you provided for notifications and other communication in your Account settings.

You can view a list of all of your current subscriptions on the Manage Subscriptions page.


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How do I keep track of updates by a particular member in govWin?

You can subscribe to be notified of updates made by any particular member of govWin.

You can turn on subscriptions to updates for a member by clicking the Subscribe to updates by this member link at the top of the member's user profile. If you are already subscribed to updates by this member, you can turn off the subscription by clicking the Unsubscribe from updates by this member link on the member's user profile.

You can go to any user’s profile by clicking that user’s name anywhere their user name appears. You can also go to any user’s profile by searching for them in People Search.

All the notifications are sent to your Inbox. Once per day, a digest of the notifications is forwarded to your email address. You can turn forwarding of notifications to your email address off (or on) at your Inbox. You can change the email address you provided for notifications and other communication in your Account settings.

You can view a list of all of your current subscriptions on the Manage Subscriptions page.


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How do I keep track of updates and comments on content I publish in govWin?

You are automatically subscribed to be notified if someone comments on content that you created in govWin. You can turn these notifications off (or on) at the Manage Subscriptions page.

All the notifications are sent to your Inbox. Once per day, a digest of the notifications is forwarded to your email address. You can turn forwarding of notifications to your email address off (or on) at your Inbox. You can change the email address you provided for notifications and other communication in your Account settings.


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How do I keep track of updates to content I have commented on in govWin?

You are automatically subscribed to be notified if there are any updates, including comments, on any content that you comment upon in govWin. You can turn these notifications off (or on) at the Manage Subscriptions page.

All the notifications are sent to your Inbox. Once per day, a digest of the notifications is forwarded to your email address. You can turn forwarding of notifications to your email address off (or on) at your Inbox. You can change the email address you provided for notifications and other communication in your Account settings.


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How do I change whether or not my Inbox notifications are forwarded to my email?

The notifications you receive in your email are automatically forwarded as a digest once per day to the email address you provided. This applies for notifications that are related to content subscriptions or to connection requests.

You can turn forwarding of notifications to your email address off or on at your Inbox.

You can change the email address you provided for notifications and other communication in your Account settings.


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How do I search content on govWin?

You can search all of govWin at once by using the search box available at the top of every page. Enter your search terms and click Search. This performs a search for everything and everyone on govWin. It returns items that contain every one of the search terms you entered in the user profile, company profile, or somewhere in the content of the posts.

For more advanced and more precise options, use the following advanced searches:


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How do I search for people on govWin?

Go to People Search, which is always available through the Connect menu at the top of every page in govWin.

You can also search for people on govWin by using the search box available at the top of every page. Enter your search terms, select People from the drop-down list, and click Search. This performs a search for the people on govWin who have every one of your search terms included in their user profile.

For more advanced options, use People Search instead.


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How do I search for companies on govWin?

Go to Company Search, which is always available through the Connect menu at the top of every page in govWin.

You can also search for companies on govWin by using the search box available at the top of every page. Enter your search terms, select Company from the drop-down list, and click Search. This performs a search for the companies on govWin who have every one of your search terms included in their company profile.

For more advanced options, use Company Search instead.


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How do I publish new content to govWin?

You can add comments to many items on govWin. Look for the Add a new comment link at the bottom of those items.

You can post a new topic to the forums on govWin. You do this in the context of a particular forum by clicking the Add a topic link at the top of the forum. You can also comment on existing forum topics by clicking the Add a new comment link at the bottom of those items. You can see all forums at the main Forum page or find them in context in each of the Communities.

Visit the post pages for a particular type of content to publish a new item to govWin. All of those post pages are available in the menu at the top of each page in govWin. Or, they can be accessed via the links below:


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Where do I find the content I previously published?

To view a complete list of the items you previously published, go to My Contributions. You see the list of your Exchange Posts, Knowledge Posts, and Archived Posts on this page. From these lists, you can access an item and edit it.


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How do I edit the content I have published?

Authors can also edit items they previously posted by visiting that item directly, selecting the Edit option under the headline of the item, making the relevant changes, and then clicking the Submit button.

To view a complete list of the items you published, go to My Contributions. You see the list of your Exchange Posts, Knowledge Posts, and Archived Posts on this page. From these lists, you can access an item and edit it.


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How do I format my content?

Titles and headlines throughout govWin are plain text only.

However, more advanced formatting is supported for the long form writeups in a number of areas including:

  • The detailed description in your user profile or company profile.
  • The body of your posts to forums, Q & A, and announcements.
  • The body of your Knowledge Library posts.
  • The detailed description of your posts to the Asset Exchange, Resource Exchange, and Business Opportunities.

The areas that support more advanced formatting have a formatting toolbar.


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How do I use the formatting toolbar to format my content?

This is the formatting toolbar (this is a non-functional picture). To use it, enter text in the area below the toolbar wherever it appears, and take one of the following actions:

  • Bold: Highlight the text you want to bold, and click the B button on the formatting toolbar.
  • Italic: Highlight the text you want in italics, and click the I button on the formatting toolbar.
  • Underline: Highlight the text you want to underline, and click the U button on the formatting toolbar.
  • Headline: Highlight the lines of text you want as a headline, and select the level of the headline from the Paragraph style drop-down list on the formatting toolbar.
  • Normal Text: Highlight the lines of text you want to format as normal text, and click the Normal from the Paragraph style drop-down list on the formatting toolbar.
  • Bulleted List: Highlight the lines of text you want to format as a bulleted list, and click the Bulleted List button in the Indenting and Lists section of the formatting toolbar.
  • Numbered List: Highlight the lines of text you want to format as a numbered list, and click the Numbered List button in the Indenting and Lists section of the formatting toolbar.
  • Hyperlink: Highlight the text you want to format as a hyperlink, and click the Hyperlink (chain icon) button in the Insert item section of the formatting toolbar.
  • Picture: Highlight the text you want to format as a hyperlink, and click the Picture button in the Insert item section of the formatting toolbar.

All areas of govWin that have a formatting toolbar include a Switch to Plain Editor option. This allows you to turn off the formatting toolbar and use manual HTML instead.


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How do I use manual HTML to format my content?

If you prefer not to use the formatting toolbar, all of the areas that include it also have an option to switch it off. Click the Switch to Plain Editor option and use manual HTML instead.

Go to What HTML Tags are Supported for more information about the specific tags you can use in manual HTML mode.

To turn off manual HTML mode and use the formatting toolbar, click the Switch to Rich Text Editor button.


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What HTML tags are supported?

Titles and headlines throughout govWin are plain-text only.

However, a formatting toolbar for more advanced formatting is available for the long form writeups in a number of areas in govWin.

You TypeYou Get
<a href="http://www.govwin.com">govWin</a>govWin
<b>Bold</b>Bold
<i>Italic</i>Italic
<u>Underline</u>Underline
<s>Strikethrough</s>Strikethrough
<big>Big Size</big>Big Size
<small>Small size</small>Small Size
<blockquote>
  <p class="mysbxBlockquote">
    Blockquote
   </blockquote>
</p>

Blockquote

<h2>Heading 2</h2>

Heading 2

<h3>Heading 3</h3>

Heading 3

Bulleted list:
<ul>
  <li>First item</li>
   <li>Second item</li>
</ul>
Bulleted list:
  • First item
  • Second item
Numbered list:
<ol>
   <li>First item</li>
  <li>Second item</li>
</ol>
Numbered list:
  1. First item
  2. Second item

Most unusual characters can be directly entered without any problems.  If you do encounter problems, try using HTML character entities. A common example looks like &amp; for an ampersand & character. For a full list of entities see HTML's entities page. Some of the available characters include:

Character DescriptionYou TypeYou Get
Ampersand&amp;&
Greater than&gt;>
Less than&lt;<
Quotation mark&quot;"

Lines and paragraphs are automatically recognized. The <br />line break, <p> paragraph and </p> close paragraph tags are inserted automatically. If paragraphs are not recognized, add a couple blank lines.


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How do I post anonymously?

You can choose to make certain types of posts anonymously. These types include teaming opportunities, subcontract opportunities, resource offers, resource requests, asset offers, and asset requests.

You post anonymously by selecting the Hide my name as author of this post option when you publish the post.

When you do this, you are hidden as author, and your contact information is hidden until you choose to reply to a responder. Other members can respond to your post, but they do not see your contact information.


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What is manual archiving and auto-archiving of content?

Content that has been archived on govWin is visible and accessible to the author of that content, but it is no longer visible or accessible to other users. Content can be archived in two ways on govWin:


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How do I delete content I published on govWin?

Go to My Contributions to view the items that you published. The list of items includes Exchange Posts, Knowledge Posts, and Archived Posts.

Select one or more items of content to delete by clicking the check box beside those items in the list. Click the Delete link at the top of the list to delete the items you selected.

Authors can also delete an item they posted by visiting that item directly, clicking the Edit option under the headline of the item, and then clicking the Delete button.


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How do I manually archive content I published?

Go to My Contributions to view the items that you have published, including Exchange Posts and Knowledge Posts.

Select one or more items of content to archive by clicking the check box beside those items in the list. Click the Archive link at the top of the list to archive the items you selected.


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How do I renew content?

Go to My Contributions to view items that can be renewed.

To renew an item, click the check box next to those items in the list. Click the Renew link at the top of the list to renew the items you selected.

The items are displayed on the following tabs:

  • Exchange Posts: This tab includes all posts that are eligible for Auto-Archiving but have not yet been auto-archived.
  • Knowledge Posts: This tab includes all of your Knowledge Library posts that are not eligible for auto-archiving. These posts can, however, be manually archived.
  • Archived Posts: This tab includes all the posts you manually archived and posts that have been auto-archived.

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Where can I see content that has been archived?

You can view content that has been archived by going to the Archived Posts tab of My Contributions.

From there, you can renew or delete the archived content.