Company Name Hidden
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Expertise:
Expertise: 0
Current expertise 0 out of 5, based on 0 rated contributions out of 0 total contributions.
Member Since:
April 28, 2009
Founded:
2002
Location:
Odenton, MD
Web Site:
Size:
Under 50 Employees, $100,000 - $1M in Revenue
Socio-Economic Status:
Small Business, Veteran Owned, Veteran Owned-Service Disabled
Industry:
541519 Other Computer Related Services
DUNS Number(s):
121394055
Contact:
Company Qualifications
Socio-Economic Status:
- Small Business
- Veteran Owned
- Veteran Owned-Service Disabled
Organizational Certifications:
- Not provided.
Facility Security Clearances:
- Active Top Secret/SCI
Staff Security Clearances:
- Active Top Secret/SCI
Contracts:
- Not provided.
Company Solutions
Company Customers
Department of Defense (DOD)
Period of Performance: November 2003 - October 2011
Details: Network Services
- Provides Problem Resolution (PR) and Install, Change, Move, Surplus (ICMS) on backbone Campus Area Network devices to include the Core, Distribution and Access nodes up to the access port
- Implements solutions for detected network performance problems
- Provides documentation services for network hardware and software
- Production Operations
Production Operations
- Performs all server and network monitoring
- Provides network and server performance management
- Performs all server, network and telephony back-ups
- Responsible for Change Control process activities
- Manages Service Delivery workflow
- Provides operational interface via the Command Desk
- Ensures meeting all SLAs on the contract
Local Support
- Provides all desktop and Local Area Network (LAN), Problem Resolution (PR) and Install, Change, Move, Surplus (ICMS)
- Provides service from the network edge device port through the desktop or peripheral including the Standard Operating Environment (SOE)
Server Support
- Provides all PR and ICMS activities for our customer supported servers and Standard Operating Environments
- Provides Tier III support for extraordinary problems or unique ICMS activities
End to End
- Provides Subject Matter Experts (SMEs) for end-to-end services to manage and coordinate all activities associated with troubleshooting, enhancing or modernizing components within an operational IT thread (e.g. email)
- Serves to unify many services and or components within an operational IT thread, each of which may be owned by a different element
Projects
- Includes performance of "projects" for Groundbreaker and may involve personnel from other organizations
- Manages all large tasks and programs in SD by defining and planning the projects as well as coordinating resources to achieve predictable results
National Security Agency (NSA)
Period of Performance: October 2008 - September 2011
Details: ADET Technical Support Services Contract (NSETSII) - Under the TSS contract Diverse Concepts (DCi) serves as a member of Team COMSO and provides technical services and skills to support the ADET Educational Technology Integration Enterprise. DCi provides technology services in support of ADET enterprise learning and knowledge sharing solutions at various locations in Maryland, Georgia, Texas and Hawaii. Additional CONUS and OCONUS sites are occasionally required.
Team COMSO is responsible to provide support services encompassing the following areas:
- Web Administration and Management
- Software Systems Administration and Engineering
- Network System Administration and Engineering
- Hardware Systems Engineering and Management
- Database Administration and Management
- Help Desk Administration and Management
The Government has already accepted 2 option years on this contract.